A Systematic Literature Review of the Performance Measurement System in the Hospitals Sector

Abstract

The goal of this research is to provide a complete review of the literature on Performance Measurement Systems (PMSs) in hospitals. One research question was clarified: which performance measurement dimensions related to the hospital’s sector can be observed in the existing studies? The process involved a systematic literature review of 48 studies formed on the basis of rigor, clarity, and trustworthiness. For the first time, we systematically reviewed the 8 Performance Measures (PMs) for the dimensions of the Performance Measurement System Framework (PMSF). The PMSF allows academics to obtain a basic understanding and conduct additional future studies in the area of PMSs in hospitals. Regarding the results of this research, it has been determined that a more thorough approach to PMS in hospitals is required. This research is also useful in that it offers knowledge to decision-makers who are considering using a PMS.