Emotional intelligence

Abstract

Sue’s story (see Chap. 9) is, as you might expect, full of emotion. She vividly describes her roller coaster experience in a series of powerful descriptions of her feelings. But, before we explore her emotions we need to define the term. This is problematic as it depends upon your view of the world, e.g. behaviourists might define the term differently to a philosopher. One useful and broad term used in psychology is that it is a complex state of feeling that results in physical and psychological changes that influence thought and behaviour [1]. The emotions demonstrated in Sue’s story are indicated below:.