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Drivers of Customers’ Reactions to Service Failures: The Israeli Experience

  • Shoham A
  • Gavish Y
  • Segev S
International Journal of Psychological Studies (2012) 4(1)
DOI: 10.5539/ijps.v4n1p76
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Abstract

… social media provide an effective tool for instantaneous communication of dissatisfaction that can reach huge audiences with only a mouse-click. Social media … which social gender roles …

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Shoham, A., Gavish, Y., & Segev, S. (2012). Drivers of Customers’ Reactions to Service Failures: The Israeli Experience. International Journal of Psychological Studies, 4(1). https://doi.org/10.5539/ijps.v4n1p76

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