An Intelligent Public Grievance Reporting System-iReport

Abstract

Public grievance is important in making governance very effective. Generally, the citizens are expected to report their grievances through a grievance reporting system. In the literature, efforts have been made through an interactive web portal, IVR system, mobile applications, etc. However, none of these approaches are providing a feedback mechanism and the status of grievance instantly. In this paper, we address the issues of public grievance reporting using cloud vision. We built an intelligent public grievance reporting system that tracks the grievance of the citizens instantly. The system captures the images and segregates them, and directly drops the information about the issue or a problem to the nearest responsible authority. The system resolves the issue effectively without much human effort and even it can be used by illiterate people. We have conducted the experiments on the real-time system and the results improve the grievance reporting effectively.