Evaluation of Taxiing at a Large Airport Considering Customer Satisfaction

  • Daimaru H
  • Shimada S
  • Shimizu S
  • et al.
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Abstract

… In all, 1753 replies were collected, from which 1074 datasets of international airline users who departed from Narita International Airport were used in this study. Some questionnaire …

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Daimaru, H., Shimada, S., Shimizu, S., Ota, J., & Hara, T. (2016). Evaluation of Taxiing at a Large Airport Considering Customer Satisfaction. In Serviceology for Designing the Future (pp. 67–78). Springer Japan. https://doi.org/10.1007/978-4-431-55861-3_5

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