The Turkish central doctor rendezvous system under spotlight: A user study with Turkish senior users

Abstract

The Central Doctor Rendezvous System (MHRS), which is one of the platforms within “Health in Transformation Project” to provide efficient health services, is promulgated by Turkish Republic Ministry of Health. The aim of this multi-method qualitative user study is to test the usability of MHRS web site with senior users. The sample includes 10 senior users. The test procedure is based on three steps: The semi-structured pre-test interview, the task observation phase and a debriefing post-test interview. The participants are asked to execute the pre-selected tasks through think-aloud protocol and the audio/mouse tracks are recorded during the navigation. The findings support the notion that the system comprises fatal problems not only for senior users who -due to relevant literature- already fight an uphill battle when interacting with any web environment, but also for a regular citizen who tries to find healthcare support.