Application of IT management frameworks in higher education institutions

Abstract

IT Management best-practice process frameworks for IT Service Management and IT Governance have been applied by many organizations to structure and improve operational IT management and IT governance. It further facilitates customer centric, cost efficient and compliant IT Service provisioning. IT Management has undergone various evolutionary stages and changes over recent years due to the evolving maturity of best-practice recommendations and evolving IT requirements. This paper refers to the current practices and standards in the areas of IT Service Management and IT Governance. A case study identifies and outlines implications for the Higher Education sector. The practical adoption of these frameworks in higher education institutions suggests that the domain has advanced and matured in recent years. However further research and adjustments are required to further facilitate the adoption of the core ITSM and IT Governance principles. © 2013 Springer-Verlag.