Accessibility of Italian E-Government Services: The PerspectivE Of Users With Disabilities

Abstract

The advent of the Internet has shaped our life in every field including study, work, social interaction, free time, and politics. In the sector of Public Administration (PA) and services delivered to citizens, benefits include better access to a vast amount of information, saving time, simplified services, and increased transparency. However, PA services should also be easy to use for people with disabilities, including those who interact through assistive technology. This paper offers the results of an online survey of people with disabilities accessing Italian PA services. Results from the sample highlight the need to improve service accessibility and usability, and the request for increasing their number and set of functions.