Transformational Leadership and Organizational Citizenship Behavior in the COVID-19 Era: Mediating Analysis

Abstract

Human resources (HR) is an essential aspect of an organization and requires good governance. The COVID-19 outbreak that has affected the entire world has provided organizational learning in human resource management. This study examines the relationship between transformational leadership (TL) and organizational citizenship behavior (OCB) mediated by job satisfaction ( JS). A quantitative design was used to test models and hypotheses. The study sample included 116 professional-level employees representing team members from the marketing, accounting, human resources department, and operations departments of 35 wedding organizers operating in DIY. Data were analyzed using least squares structural equation modeling (PLS-SEM). The results show that TL has a positive effect on JS OCB. JS has no direct impact on OCB and is unable to mediate the relationship between TL and OCB. This study contributes to the literature by providing empirical findings that TL is a significant predictor of OCB, and also a predictor of JS. Keywords: transformational leadership, job satisfaction, organizational citizenship behavior