A Diagnostic Study of the Civil Service in Indonesia

Abstract

C ivil servants are an integral part of successful and responsive governance. Governments, both in low- and high-income settings, are facing increasingly complex policy challenges and have to operate in a rapidly changing technological, economic, social, and political landscape. To adapt to these challenges and environments, modern civil service organizations require a workforce of competent, dedicated, and mission-driven public servants. Civil servants are the key resources available to governments for improving public service delivery. Consequently, the composition and management of the civil service workforce is an important arena for policy reforms that aim to improve government performance. Solving complex challenges, leveraging new technologies to improve citizen–state interaction, catering to diverse and vulnerable populations, and increasing the transparency and legitimacy of government processes are impossible without an in-depth consideration of hiring, training, and management practices in the civil service