Analysis of Employees Satisfaction Index to Management of Transportation Facilities Office Using Importance Performance Analysis (IPA): Case Study

Abstract

In this instant era, employees have to supported by facilities which be given by company to make their work be easier Employees have to feel satisfy to facilities that be given by company so that they can have well performance and positive influence for company. PT. XYZ in ABC Area is a company that has 3 regional offices in ABC area, there are regional I, II, and III. A part of employees in regional office I have complaint with office transportfacilities which have been given. Therefore, company has to evaluate thetransport management job with employee satisfaction index measurement. Beside that, company also wants to know it as a suggestion so that it can be repaired and can improve employee work spirit. After calculate employee responses, the results show that 73.81% is employees satisfaction index for transport management. After that, importance performance analysis is used for analyzing the attributes from transport management. Based on that analysis, There are 4 attributes from transport management are on A Quadran (First Priorities) become the first priority for company to be repaired.