Examining the relationship between facilities, teaching quality and administration towards student satisfaction

Abstract

Today, enhancing and providing the best learning experience and top-quality education are now being embedded into the strategic thrusts of higher learning institutions. Previous research also has contemplated to investigate the factors affecting student satisfaction. However, the focus towards nursing college in the country is still lacking. As Malaysia is now moving towards becoming a hub for medical tourism, the enhancement and improvement on the nursing college is deemed important. In this study, three factors were proposed to influence student satisfaction significantly. Based on 148 samples of respondents, the results indicated that, collectively, the level of satisfaction among students is good. The result of mean analysis also indicated that the respondents perceived teaching quality as the most important factor for their satisfaction, followed by administrative and facility. The results from Pearson Correlation also showed support for all three hypotheses proposed, in which facility, teaching quality and administrative were found to significantly influence student satisfaction. Implications of the study are also discussed.