Abstract
The classification and the proper incident handling in an IT environment are strategic to remain competitive in corporations. Service Desk technicians with knowledge and expertise can often have conflicting beliefs in their analysis. This study aims to apply Paraconsistent Logic to treat contradictions directly in the classification of incidents in IT, helping managers to improve the quality of services they provide to users through the efficiency of the Service Desk in decision-making.
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CITATION STYLE
Tavaves, P. F., Sakamoto, L., Silva, G. C., Abe, J. M., & Pimenta, A. P. (2016). IT incident management and analysis using non-classical logics. In IFIP Advances in Information and Communication Technology (Vol. 488, pp. 20–27). Springer New York LLC. https://doi.org/10.1007/978-3-319-51133-7_3
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