When familiarity not novelty motivates information-seeking behaviour

Abstract

Research has established that novelty motivates information-seeking behaviour in many situations. While novelty preferences have been well-studied, an understanding of conditions under which familiarity trumps novelty remains limited. Recent work has revealed that when a metacognitive experience indicates that unsuccessfully recalled information may still be available, a subsequent tendency to seek out unrecalled familiar information can emerge. We conducted three experiments to identify critical factors that determine when familiarity preferences can be observed. Experiment 1 demonstrated the critical role of a recent unsuccessful recall attempt in inducing such a preference. Experiment 2 revealed that the impact of recall attempts is not limited to situations that follow unsuccessful recall, as a familiarity preference was observed even when information was successfully generated. Experiment 3 showed that the level of confidence in the accuracy of any recalled information is a key factor, with moderate levels of confidence leading to the strongest subsequent familiarity preference. Together, our results suggest that novelty preferences in information-seeking are not ubiquitous, as specific situational demands including recent attempted memory retrieval, as well as metacognitive retrieval experiences, can induce familiarity preferences. Our findings can be interpreted within theoretical frameworks that emphasize the role of knowledge gaps as driving factors of information-seeking.