Translating theory into methodological practice

Abstract

This chapter focuses on the User Engagement Scale (UES), a 31 item experiential questionnaire that measures six dimensions of user engagement: novelty, felt involvement, focused attention, aesthetic appeal, perceived usability, and endurability. The UES has been adopted and adapted to measure engagement in various domains, including online search, news, and video; educational, haptic, consumer, and social networking applications; and video games. Over 50 studies are synthesized to examine the dimensionality, reliability, validity and generalizability of the UES. In addition to illuminating the strengths and weaknesses of the UES as a measurement tool, this chapter uses the UES to explore the reciprocal relationship between theory and the development and application of measurement instruments in user experience research.