THE ROLE OF ORGANIZATIONAL COMMUNICATION AS A MEDIATION OF CHANGE MANAGEMENT AND EMPLOYEE PERFORMANCE AT THE SPECIAL HOSPITAL OF SURGERY KARIMA UTAMA SURAKARTA

Abstract

This research aims to look at and analyze the effect of change management on employee performance and measure the role of organizational communication as a mediation variable for the impact of change management on employee performance at the Special Hospital of Surgery Karima Utama Surakarta. This model involves training variables as supporting variables. This research is relevant to be applied in hospitals, from several 350 employees, selected 100 employees as samples by sampling using purposive sampling techniques. The study was analyzed using Partial Least Square (PLS) with SmartPLS3 software. The results showed that change management had a significant positive effect on organizational communication. Training has a significant positive impact on organizational communication. Organizational communication has a significant positive effect on employee performance. Change management has a significant positive effect on employee performance. Training has a significant positive impact on employee performance. Organizational communication proved to be a partial mediation of the development of exercise on employee performance. Organizational communication is also proven to be a partial mediation of the impact of change management on employee performance.