A new automatic teller machine (ATM) proposal through the analysis of ATMs of three banks

Abstract

This study tries to propose a new ATM through the analysis of automatic teller machines (ATMs) of different banks. To propose a new ATM, the ATMs of three banks in Turkey were investigated. These banks were Bank-1, Bank-2 and Bank-3. The strengths and weaknesses of the ATMs of the three banks were tried to be determined by comparing the ATMs. To determine the strengths and weaknesses of these ATMs, transaction performance analysis and a questionnaire were applied to the participants. There were 30 participants in the study. Through the transaction performance analysis and the questionnaire, strength points of ATMs were determined. The strength points of ATMs were proposed in order to adapt into the new ATM. At the end of the study, the design properties and the features of the new ATM were stated. © 2009 Springer Berlin Heidelberg.