Evaluating a DSS for Operational Planning in Public Transport Systems: Ten Years of Experience with the GIST System

Abstract

The GIST Decision Support System (DSS) has been specified and developed by a consortium of two University R & D groups and five public transport companies, aiming to support the operational planning processes of the latter. It has so far been implemented with unquestionable success in several companies, although it has been difficult to measure objectively the gains it directly introduced into their daily operations.