Value sensitive design of automated workload distribution support for traffic control teams

Abstract

This paper studies the effects of automated support for workload distribution in traffic control teams on human values such as security, autonomy and privacy. The paper describes a workshop in which the support system's stakeholders, their values, and the effects of the support system on these values were analyzed. The workshop results were used to derive design recommendations that minimize the negative effects on the stakeholders' values. The main conclusions are that in order to minimize negative impacts on privacy, trust and team spirit, the type and amount of information that is shared to improve workload distribution should be adjustable, depending on the role of the receiving party. © 2014 Springer International Publishing.