Applying Model of Emergency Referral Information System (ERIS) by using DeLone and McLean Framework

Abstract

Indonesian health regulation addresses all health providers, midwives and physicians that conducting medical practices should conduct patient Emergency Referral Information (ERI) exchange before referring the patient to other hospital facility. The ERI project was initiated in EMAS project that funded by USAID during 2012-2016. The EMAS project encouraged the patient of ERI systems to be adopted by all districts, cities, hospitals and health centers. Due to its wide adoption efforts, the ERI system implementation has gone quite slow, and exacerbated in some area. Only few district and/or facility are effectively to be utilized and supported. For this reason, the article applies DeLone and McLean model to analyse the ERI system implementation with the objective to provide valuable inputs for top decision makers.