On the differences in usage of word processing applications

Abstract

An analysis was conducted to evaluate the differences between users in utilization of functionality and interaction styles in word processing applications. The study evaluated 117 users of various word processing applications using a questionnaire. Results show that differences between users in used functionality are considerable. The differences in utilization of interaction styles on a common functionality was found substantial. In addition, we show that the differences in utilization of functionality do not correlate much with the differences in utilization of interaction styles, i.e., users which has similar usage patterns in utilization of functionality do not have much similar usage patters in utilization of interaction styles. © 2011 Springer-Verlag.