Abstract
A review of the literature indicates that transit systems have had difficulties determining meaningful and appropriate performance measures. Sepcifically, there has been little done in establishing effectiveness and efficiency measures for the transit industry.
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APA
Considine, J. J. (2015). Analyzing the Performance of Mass Transit Systems: Can Effectiveness and Efficiency Be Measured. In Developments in Marketing Science: Proceedings of the Academy of Marketing Science (p. 678). Springer Nature. https://doi.org/10.1007/978-3-319-17055-8_147
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