Developing a method for assessing national demand-response transit level of service

Abstract

Demand-response transit service is a major source of mobility for older adults and people with disabilities in both urban and rural areas in United States. Federal Transit Administration (FTA) grant programs under sections 5307, 5310, and 5311 all have components designed to increase the availability of paratransit or demand-response transit service. However, there is little information in the National Transit Database (NTD) or elsewhere about the extent of demand-response transit service coverage across the country. The lack of data makes it a challenge to identify gaps in service and unmet needs. The primary objective of this study was to fill the data gaps to the available NTD database to effectively determine the demand-response transit level of service. This study also developed a priority ranking procedure to identify where the greatest needs for service improvements exist in a state.