Applicability of the results of a user satisfaction survey by nursing

Abstract

Objective: To analyze the use of the results of a user satisfaction survey by head nurses in inpatient units. Methods: A descriptive exploratory study conducted at a university hospital. The research tool was a form administered to 14 nurses using interviews. Transcribed testimonies were submitted to content analysis. Results: Four categories emerged: communication as a means of transmitting information to the nursing team; the contribution of the user satisfaction survey to health care; changes implemented in the units based on survey results; and the influence of the satisfaction survey on the evaluation of nursing team performance. Conclusion: The information obtained through satisfaction surveys provided an overview of the performance of the nursing service and can assist managers in making decisions. It also serves as a source of information for the assessment of individual employee performance and quality of care indicators.