Leading Change in Implementing Technology

Abstract

(from the chapter) Regardless of the size of the organization, or when the migration of information technology is "rolled out," the roles of the chief executive officer (CEO), and the chief information officer (CIO), become key proponents for successful change management and technology implementation. The alignment of the strategic vision to the day-to-day usage of informatics and its impact on performance outcomes, is crucial, and primarily depends on these two individuals having a thorough knowledge of the clinical and administrative aspects of the organization, as well as a detailed understanding of the functionality of the information technology. An even greater service to the organization would be that these two individuals become the key architects of the informatics design and construction, working together for optimum implementation and a realized performance management system of the changed organization. Each person has a different set of organizational roles, but their respective roles must be complementary and easily understood by all in the organization. This chapter provides an in-depth perspective on the roles of the CEO and CIO in a behavioral healthcare organization and issues related to successful implementation. (PsycINFO Database Record (c) 2012 APA, all rights reserved)