Impact of accreditation on human resource development and management of a hospital through HR balance score card

Abstract

The number of institutions using Accreditation as a tool to improve the quality of their processes and professionals has grown over the years but their real impact is questionable. The present study uses the HR Balance Scorecard to monitor and improve the quality of HR processes for the development and management of its professionals in a hospital. The processes of HR balance scorecard included all facets of HR namely Compensation and Benefits, Recruitment and Manpower Planning, Retention and Turnover, Occupational Health and Safety and HR Department Efficiency and Achievements. There has been remarkable improvement in all the listed processes which was confirmed by the satisfaction surveys conducted with the employees as well as managers. HR Balance Scorecard objectively guided the level of improvement and also highlighted the grey areas of improvement. © Medwell Journals, 2010.