Experience Design for Multi-device Sharing Based on 3C Framework

Abstract

With the development of current technology, intelligent interaction scenarios based on multi-device collaboration are becoming more and more abundant, and users in multiple devices have increasingly clearly formed a demand for device collaboration service experience. At the same time, as a basic scenario in a multi-device experience, sharing behavior has a crucial impact on the overall experience. Therefore, it is meaningful to re-examine the multi-device experience design method in the current environment based on the original design theory, and to establish a suitable multi-device sharing experience design method according to the universal user needs. This paper conducts an in-depth theoretical analysis of the typical 3C framework of multi-device experience design theory, including the description of multi-device consistency, continuity and complementarity, but this theory can no longer fully explain the current increasingly complex multi-device experience scenarios. And lack of specific design principles. Therefore, through the sharing scene of multi-device experience, this paper proposes more detailed design principles in the classic 3C framework to guide the design of multi-device sharing scene. The specific method is: (1) Summarize several design principles based on the 3C framework through literature review and share the analysis of competing products/services (2) Review and verify these design principles by convening 30 experts (3) Modify the design principles to obtain the final design principles based on expert comments. This research provides a method to guide designers in the design of multi-device sharing experience. From the perspective of typical sharing behavior characteristics, this method provides more detailed guidance for different types of sharing experience. The final guideline not only enriches the theoretical value and influence of the 3C framework, but also provides a structured problem-solving thinking in user-oriented product experience design, enriching the theoretical research methods of experience design.