Abstract
In this paper, we explore the content of online reviews of mobile applications to get a better understanding of the most recurring issues users report through reviews, and the way the price and the rating of an app influences the type and the amount of feedback users report. Results show that users tend to provide positive feedback, often associating it with requirements for additional features. Also, users tend to provide more feedback for the lower rated apps and the optimal price range was found to be between 2.25 and 3.50.
Author supplied keywords
Cite
CITATION STYLE
Iacob, C., Veerappa, V., & Harrison, R. (2013). What are you complaining about?: A study of online reviews of mobile applications. In HCI 2013 - 27th International British Computer Society Human Computer Interaction Conference: The Internet of Things. British Computer Society. https://doi.org/10.14236/ewic/hci2013.38
Register to see more suggestions
Mendeley helps you to discover research relevant for your work.
