OSS and ERP systems: Likeness, difference and reference

Abstract

With similar motivations and functionalities, ERP and OSS play the same role as integrated IT platforms in manufacturing and telecommunication operations respectively. However, business processes, supply chains and resources in these two industries differ significantly. Therefore, OSS becomes the IT platform for telecommunication operations, and thus rejecting ERP's proclaimed universal applicability among all industries. However, as numerous similarities exist between ERP and OSS systems, valuable experience from ERP's research and development could still be applied to those of OSS.