Public value co-creation via gov2.0 complexity cube

Abstract

Whilst digital connectivity via platforms such as Gov2.0 has provided huge opportunities for governments and citizens to interact and create public value, actual usage of these platforms is below expectations. This chapter explains the complexity of government-citizen interactions using a co-creation perspective via the proposed Gov2.0 complexity cube. The chapter discusses the results of Australian government agencies’ (Government dimension) use of Twitter to identify the co-creation modes. Via the proposed Gov2.0 complexity cube, the degree and understanding of co-creation in the Gov2.0 context can be enhanced. Further testing of the Gov2.0 complexity cube involves validating the other two dimensions, i.e. community and citizens, to reveal other types of co-creation.