Selecting International Freight Forwarders: An Expert Systems Application

Abstract

The environment of international freight forwarding has witnessed drastic changesin recent years. Three sources of change can be identified in this environment: (1) the changing nature and needs of companies involved in exporting; (2) the diverse and increasingly comprehensive set of services provided by international freight forwarders (IFFs); and (3) a rapidly changing set of environmental background factors that are affecting the nature and the scope of the forwarding business.