Enhancing english learning website content and user interface functions using integrated quality assessment

Abstract

The present study investigated the applicability of an integrated quality assessment approach to assess English learning website quality. The study used the Kano Model to identify attractive quality attributes of the content and user interface functions of an English learning website. The Importance-Satisfaction Model was used to determine the interface functions that need to be improved. Findings of the study led to the conclusion that the content and user interface functions of English learning websites should be specially developed according to the satisfaction level of the learners and also the degree of importance perceived by them. On the basis of the key quality attributes identified by utilizing the integrated quality assessment model developed in this study, English learning website designers can make important decisions on specific areas for enhancing the quality of the website and improving the learning efficiency of the users. © 2011 Springer-Verlag.