Abstract
… In this paper, we describe the service process of logistics enterprises by establishing a service blueprint, and the key points of the service were analyzed. At the same time, construct the …
Cite
CITATION STYLE
APA
Wang, H., & Deng, R. (2019). Failure Analysis of Express Service Based on Service Blueprint and FMEA. In Proceeding of the 24th International Conference on Industrial Engineering and Engineering Management 2018 (pp. 289–297). Springer Singapore. https://doi.org/10.1007/978-981-13-3402-3_31
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