E-healthcare and the co-creation approach: A critical perspective

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Abstract

This paper engages in a reflection on the concept of ‘E-health care’ by analysing it from the point of view of its value. What is the meaning acquired by the concept of value in this context? And are e-health care platforms able to create value for their patients? The Internet and the IT have incredibly changed how healthcare can be delivered. E-health programs have been, in fact, experimented in order to improve the quality of the care and patient outcomes. The aim of this paper is to understand, how e-healthcare platforms can generate value thanks to the active role of its users. Implications will be discussed and a model of value creation will be developed.

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Toraldo, M. L., Mangia, G., Cicellin, M., Tomo, A., & Galdiero, C. (2015). E-healthcare and the co-creation approach: A critical perspective. In Lecture Notes in Information Systems and Organisation (Vol. 5, pp. 123–134). Springer Heidelberg. https://doi.org/10.1007/978-3-319-09450-2_11

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