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Inflection of In-Situ ergonomics in service engineering

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (2007) 4556 LNCS(PART 3) 970-978
DOI: 10.1007/978-3-540-73283-9_105
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Abstract

"In-Situ Ergonomics" which extended the direct observation method was discussed. It is the method of using a sensor for data collection. By observing all the situations in which a user works for a long period of time, this method can be used in order to improve service. As an example, the use situation of the electric pot with a communication function was analyzed. Various users' use situation over one electric pot was clarified. And the improvement proposal of service was shown. © Springer-Verlag Berlin Heidelberg 2007.

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Shinya, A. (2007). Inflection of In-Situ ergonomics in service engineering. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 4556 LNCS, pp. 970–978). Springer Verlag. https://doi.org/10.1007/978-3-540-73283-9_105

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