E-Service in government sector: To what extent has NTB.care affected as a smart citizen reporting site for raising government performance

Abstract

ICT which stands for information and communication technology, is an integral aspect of government work to improve performance in areas such as leadership effectiveness, public engagement, and information disclosure. The main benefit of using ICT in government is that it provides a public forum for generating discussion between stakeholders or between governments. NTB.Care is a public complaint service apps on the performance of local governments in West Nusa Tenggara or NTB. In order to allow the government of the NTB province to report on the performance of the regional work units and regional work units that fall under its jurisdiction, this. The purpose of this research is to investigate the quality of E-Government systems, information, and services, as well as the transparency of their operations. With the assistance of the SmartPLS software, the research approach is quantitative, and it involves evaluating the validity and reliability, as well as hypotheses and regression. This is done in order to create data that can then be correctly examined. According to the findings of our study, the use of e-government is influenced by two factors: the system quality variable and the services quality variable, both of which have a P value of 0.000. On the other hand, the information and transparency variables do not influence the use of e-government.