A framework for designing UX of sharing ‘internet of things (IoT)’ system and service: Case study of UX development of community laundry machines

Abstract

The objective of present case study is to design user experience (UX) of an IoT system and service for sharing devices, community laundry machine. Due to distinctive usage situations of the system such as community machines, multiple users, and use of IoT technology, it was identified that a distinctive usage model and design framework are required rather than conventional UX design frameworks. Based on the unique usage model, a series of UX design process was performed including an interactive prototype as conceptual design. We expect the framework and process of the study would provide UX designers with insights to design such novel system/service environments.