Health services utilisation and responsiveness profiles in Iran: A provincial household study

Abstract

Objective The aim of this study was to describe health services utilisation and responsiveness in East Azerbaijan province, Iran. Design A cross-sectional household study as part of a larger research on primary healthcare system. Setting We carried out the study in East Azerbaijan Province, northwest Iran from July to September 2015. Participants A total of 1318 households were included. Results Most of the participating households had social security health insurance. Heart failure or hypertension care, general outpatient care and arthritis care were the most used services. High services cost and inadequate medicine and medical equipment were introduced to be the main barriers to health services utilisation in Tabriz and province representative sample (PRS), respectively. Health system responsiveness mean score (the maximum is 100) was 33.71±16.15 (95% CI 32.45 to 34.97) in Tabriz and 32.02±14.3 (95% CI 30.9 to 33.13) in PRS, which showed significant difference (p≤0.02). Conclusions Differences in the utilisation and responsiveness of health services and distribution of health resources were observed between Tabriz and PRS. Evidently, health system responsiveness in both Tabriz and PRS was at low level. The results demonstrate the need for changing resource distribution policies and employing reactive health policies to response the public health.