How Was Your Trip Experience While You Were Obsessed with Social Media? The Influence of Compulsive Social Media Usage on Trip Experience

Abstract

The growth of the Internet and mobile devices technologies has been deeply woven into people’s lives. Although these developments have made peo- ple’s lives more convenient, high dependence on these advancements has brought about serious problems such as addiction to Internet or social media. Many scholars in a variety of research realms have been investigating the dark sides of the tech- nological progress, but there is a lack of studies about these issues in the hospitality and tourism. Therefore, this study attempted to examine the influence of compul- sive social media usage on trip experience, memory, and satisfaction. The results show that high usage of social media in daily life causes higher frequencies of compulsive behaviours on social media during the trip. Consequently, the com- pulsive behaviours hinder tourists from appreciating or experiencing their trip, and as a result, the trip experiences, memories, and satisfaction become lower.