Human Failures on Production Line as a Source of Risk of Non-conformity Occurrence

Abstract

Recently, the production organizations and their suppliers have been facing big pressure concerning an increase in their performance, minimization of costs and, finally yet importantly, meeting of their customers’ needs. In order to keep up the pace with the requirements, the production organizations are using various tools and methods of their improvement. Recently, the application of Industry 4.0 elements has become a key tool for them, and they are based on the need of automation application within production processes. Despite that, there are several activities and processes, which cannot be fully replaced with automation elements, and for their functioning, it is necessary to use a human-machine interface. Because of that, the activities and processes present the risks that do not have to be foreseeable in advance and their late identification and management are combined from discordant product generation, which automatically leads to a loss of competitiveness, or drop of the company profit. This article is oriented on the risk analysis as an influence value of non-conformity, which originated by the manual placing of components in the process of production organization operating within the automotive area. Using the quality tools, the causes of the non-conformity origination were identified, and system solutions for its elimination were proposed. In line with the strategy Industry 5.0, training, as well as investment into the operators´ training program, created a part of the latter solutions within the context of a significant influence of human factor in the human-machine system.