In a highly competitive market, BT1 faces tough challenges as a service provider for telecommunication solutions. A proactive approach to the management of its resources is absolutely mandatory for its success. In this paper, an AI-based planning system for the management of parts of BT's field force is presented. FieldPlan provides resource managers with full visibility of supply and demand, offers extensive what-if analysis capabilities and thus supports an effective decision making process. © 2006 International Federation for Information Processing.
CITATION STYLE
Kern, M., Anim-Ansah, G., Owusu, G., & Voudouris, C. (2006). FieldPlan: Tactical field force planning in BT. IFIP International Federation for Information Processing, 217, 345–354. https://doi.org/10.1007/978-0-387-34747-9_36
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