Selection of outsourcing agency through AHP and grey relational analysis: A case analysis

Abstract

IT enabled services (ITeS), often outsourced by different utility industry. But the problem before the manager is to from where to outsource, wrong selection often blame for delay, partial success and failure. This selection is vital and is a multi criteria decision making process (MCDM), where the manager has to take a decision taking several factor in to consideration. Often these managers have to take on decision on some qualitative and quantitative data. This paper focuses on selection of outsourcing agency through an integrated Analytic Hierarchy Process (AHP) along with Grey Relational Analysis (GRA) approach for an organization for their e-procurement services. This paper proposes an integrated AHP and GRA method for multi criteria decision problem. © 2011 Springer-Verlag.