User-centered design for emotion. A case study in wellness products

Abstract

The aim of the present work is to identify the attributes of the wellness products that affect users' experience. For this goal, we considered the values related to users' emotions, caused when the product stimulated their sensitivity. The study focused on three leading Spanish companies in the wellness industry. This study's most important tasks are: analyze current design processes and characteristics of each product, and perform an extensive data collection about users' satisfaction. The results of this research set new design considerations for wellness products on ergonomics, user safety and environmental awareness. We assigned a level of importance to each product attribute according users' feedback. The tabulation of these results created guidelines, that designers are using to recognize which product attributes most affect the user's experience as well as the magnitude of affect.