An SSM-based approach to implement a dynamic performance management system

Abstract

This paper underlines how the use of Soft Systems Methodology (SSM) for an efficient planning, implementation and monitoring of a dynamic performance management system supported by a conceptual scheme that enables a conscious and prepared implementation, can provide instances of performance of a collaborative network, and also promote alignment among the partners. A systematic way to implement it and a review on two practical applications in Brazilian collaborative networks of SMEs are also presented. © 2009 IFIP.