This paper provides an evaluation of eight local e-Government websites in Canada and the United Kingdom, utilizing web diagnostic tools. The results of the diagnostic evaluation are synthesized for a comparative case analysis between the various local e-Government websites, providing recommendations for areas of improvement in terms of accessibility. Furthermore, the study will offer insight into the varied approaches to e-Government website conceptualization and design among local officials. While eight local websites are evaluated, only the city of Calgary and Hillingdon are explored in-depth through interviews with local officials. The exploration of the use of web diagnostic tools as an evaluative method for local e-Government websites will supply local officials and webmasters with a valuable and feasible option for internal evaluation. The study is unique in that it evaluates multiple e-Government websites at a local level rather than a federal level between two countries.
CITATION STYLE
Brooks, L., & Persaud, A. (2015). Comparing local e-government websites in Canada and the UK. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 9248, pp. 291–304). Springer Verlag. https://doi.org/10.1007/978-3-319-22479-4_22
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