ERP Business Solutions Acceptance in Companies

Abstract

Managing in recovering markets is focused on the improvement of business performance. Enterprise resource planning (ERP) business solutions are key enablers for transforming business processes which lead to better business performance. Companies are facing the challenge of how to improve the use of ERP business solutions by its employees, and therefore, understanding of factors that impact ERP acceptance by employees is very important. Technology acceptance model (TAM) is one of the most widely used models for explaining the behavioural intention and actual usage and can improve understanding of how influence on actual usage could help increase efficiency and effectiveness of business solutions and other solutions use. This paper analyses existing extensions of TAM regarding ERP business solutions acceptance in organisations and proposes further factors which are needed for more comprehensive explanations of ERP business solutions acceptance. The cognitive construct of work compatibility is included in the model and the construct of extended use which replaces the construct of actual use is introduced. Furthermore, the impact of cognitive construct of work compatibility, solutions usefulness and solution ease of use on attitude towards using the solution are explained and the construct of extended use of business solution is discussed. Survey data has been collected from ERP business solutions users in companies where the ERP system has been in use for more than 1 year, and therefore, the solutions use can be defined as a mature one. The research model was analysed by using the PLS approach and some key findings are presented.