Emotional and social intelligence and behavior

Abstract

Emotional intelligence, or more accurately emotional and social intelligence (EI and SI) manifest themselves at many levels within a person. Of the various levels at which EI and SI exist within a person, the behavioral level has received the least amount of attention in academic research but holds the most promise for a concept and measurement approach that relates to job and life outcomes. It also allows others to ‟see” EI and SI in action. In the past, discussion of EI was often focused on the different theoretical models and different ways of assessing EI. In this chapter, we will review the major models or theories which constitute levels of EI and SI and the tests appearing in research publications. This chapter will then focus on the behavioral level and the particular measure at this level currently most in use. Statistical results showing CFA model fit, convergent and discriminant validity of the measure, the ESCI and ESCI-U, at both the self-assessment and behavioral ‟other” (i.e., informant) assessment will be reported. Studies showing validation of this behavioral measure in predicting job and life outcomes are then reviewed.