DETERMINANTS INFLUENCING STRATEGIC PERFORMANCE OF INDIGENOUS THIRD PARTY LOGISTIC BUSINESSES IN TRANSPORT SECTOR IN KENYA

Abstract

Globalization, economic volatility and uncertainty have impacted global business markets. This has also had an effect on the logistics and supply chain sector. The third party logistics (3PL) industry is constantly changing due to global industry consolidation, technology integration, industry specialization and industry alliance networks. The most significant changes have been in areas such as 3PL industry size and makeup, services offered, geographical reach and the information technology (IT) support provided. Companies can survive in a highly competitive environment by creating competitive advantage. Literature presents two different strategies for creating competitive advantage. These are cost leadership and innovation. Furthermore, innovations and collaboration between companies can also be strategies for creating competitive advantage. The purpose of this paper is to analyze from the retailers' perspective, how determinants of 3PL providers could meet the customers' needs better and create Strategic Performance in the 3PL market. Furthermore, the purpose of the research is to find out which are the main determinants, according to the customers' needs, the best directions that 3PL providers should follow for their strategic performance. This research contains both inductive and deductive research approach elements. The empirical data is collected through a survey and interviews. In total 232 Logistic firms took part in the survey. The collected data have been analyzed using descriptive and inferential statistical analyses. The study established that Cost and innovation plays a significant role on strategic performance. It recommends that in order for 3PL providers to create competitive advantage, they should focus on the three elements: selection criteria, incentives and barriers. These influence their relationship with the retailers. 3PL providers should also try to enhance the service quality and satisfaction level in the fields of transportation, warehousing and reverse logistics activities. Most importantly, 3PL providers should provide logistics services and solutions that are in the same level with the retailers' objectives. Furthermore, 3PL providers can also improve their efficiency and become more competitive by having deeper cooperation with other logistics providers. 698 | P a g e Background