Relationship on the performance of doctors in inpatients towards the level of patient satisfaction

Abstract

Introduction: The hospital is one place that provides personal health services in the short term and long term. Assessing hospital's quality of service can be seen from the satisfaction of patients who seek treatment. This study aimed to determine inpatient clinic patients' characteristics and the relationship between doctors' performance and satisfaction levels of inpatients. Methods: This study was descriptive-analytic with a cross-sectional approach. The population is the inpatients of Aisyiyah Siti Fatimah Hospital in Sidoarjo, Indonesia. The instrument used was primary data collection using questionnaires. The data obtained in this study were analyzed with the Spearman correlation. Results: Among 100 respondents, there were 45 males and 55 females. The age of most respondents was 25-34 years. The tangible, reliability, responsiveness, assurance, and empathy variables had a range value of 252-327, indicating that the patient was satisfied. There was a significant relationship between the doctor's performance, including tangible variable (p=0.001), reliability variable (p=0.001), responsiveness variable (p=0.001) and assurance variable (p=0.001), and patient satisfaction. However, there was no significant relationship between the empathy variable with patient satisfaction (p=0.256). Conclusion: The performance of doctors in inpatient was associated with the level of patient satisfaction at Aisyiyah Siti Fatimah Hospital, Sidoarjo, Indonesia.