Beauty service workers' encounters with abusive customers: Furthering the concept of external bullying at work

Mendonca, A., D’cruz, P., & Noronha, E. (2018). Beauty service workers’ encounters with abusive customers: Furthering the concept of external bullying at work. In Indian Perspectives on Workplace Bullying: A Decade of Insights (pp. 205–235). Springer Singapore. https://doi.org/10.1007/978-981-13-1017-1_8